Ralpu, s.r.o. with its registered office at Ester Šimerovej Martinčekovej 4506/4, Liptovský Mikuláš 031 04, Business ID: 52729028, VAT No .: SK2121115535, registered in the Commercial Register maintained by the District Court Žilina, Section: s.r.o, File No .: 73382 / L “Ralpu”) as the e-shop operator of the, e-shop (hereinafter referred to as the “Seller”) hereby publishes its General Terms and Conditions (hereinafter referred to as the “GTC”) applicable to the purchase of the Goods offered by the Seller in the online store at ( hereinafter referred to as the “Site").


By placing an Order, the Buyer accepts these Seller's GTCs to regulate the mutual rights and obligations of the parties in relation to the sale of the Goods by the Seller. The relations between the Buyer and the Seller shall be governed by these Terms and Conditions, which are binding on both parties, unless the Contract concluded expressly states otherwise. GTC define the rights and obligations of the Seller and its Buyers and in their current wording form the content of the Purchase Contract (on delivery of Goods), it is an integral part of the Purchase Contract. The rights and obligations of these GTC, unless changed, are governed by the provisions of the relevant legal regulations, in particular, the Civil Code, as amended.


2.1 All Orders placed through Site are considered binding. By placing an Order, the Buyer confirms that he has read and agrees with these general terms and conditions. Information on the individual technical steps leading to the conclusion of a Contract for the purchase of Goods (hereinafter referred to as the “Contract”) is clear from the Ordering process in our online store and the Buyer has the opportunity to check and correct it before sending the Order. After inserting the required Goods into the so-called ‘Cart’ and by entering all contact details the Buyer sends/confirms the Order. After receiving the Order for sending the Goods to the address stated by the Buyer, the Seller shall confirm the receipt to the Buyer by an e-mail to the Buyer's e-mail address specified in the user interface or in the Order. Confirmation of the Order by the Seller concludes the Contract. From this moment on, for the Buyer and the Seller arise mutual rights and obligations. Subject to Purchase/Sale under this Contract are only items of the Goods explicitly stated in the Order/Contract, unless otherwise agreed between the Buyer and the Seller.

2.2 The condition of validity of the electronic Order is the completion of all forms, prescribed data and particulars.

2.3 Ownership of the Goods passes to the Buyer, after being a subject to payment of the purchase price, by its takeover.

2.4 Purchase of Goods through the Site is offered by the Seller in the context of its retail activity and is not intended to sell the Goods for resale in the Buyer's business. In the event that the Buyer wants to purchase Goods for the purpose of carrying out his business and economic activities, he is obliged to mark this within the Order and fulfil the obligations stipulated by the Seller leading to the conclusion of the Contract.

2.5 The Seller shall not be liable for the fact that the Buyer has not received the relevant electronic communication or the ordered Goods if the delivery to the address was shared by the Buyer, in case when a Third Party (only/also) has access to the Goods and taking-over the Delivery or refused to take it, etc.. The Seller is neither able nor authorised to ascertain and check the correctness of the data entered by the Buyer when ordering the Goods. The Buyer is responsible for the correctness and appropriateness of the completed data and bears all risks associated with the data entered when ordering the Goods.

2.6 The Supplier does not guarantee the immediate availability of all items of Goods. Availability of the Goods will always be confirmed based on demand. Buyer acknowledges that with respect to making a purchase through the Site and updating the relevant data on the Site, the Goods ordered by the Buyer might be already sold out (even though it is still listed as available on the Site). In this case, the Seller will inform the Buyer of this fact immediately after it has been discovered it. Unless the parties agree otherwise within two working days (to extend the term of the Order or otherwise change the Order), the Contract shall terminate and neither party shall be entitled to demand from the other party any compensation, etc.

2.7 By entering into the Contract, the Seller undertakes to deliver undamaged Goods to the Buyer in accordance with the specifications or characteristics customary for the given type of Goods:

  • as specified in the executed Order/Contract,
  • complies with all standards, norms and regulations valid in the territory of the Slovak Republic.


3.1 The place of delivery of the Goods is the address given by the Buyer in the Order Form/ Contract. The Seller delivers to all delivery addresses in Slovakia. Ownership of the Goods shall pass to the Buyer upon delivery of the Goods to the address specified by the Buyer (no matter where the Goods were taken over).

3.2 The contact point for the e-shop is the Seller's Buyer Centre at:

Ralpu, s.r.o.
Ester Simerovej Martincekovej 4506/4
Liptovsky Mikulas 031 01

Tel.: +421 948 500 458, +421 949 042 755

3.3 In the event that the Buyer Orders the Goods for a Third Party (Contract for the benefit of a Third Party), the Third Party acquires the right to receive the Goods (and becomes its Buyer with all rights and obligations). In the event that a Third Party refuses the Goods, the Buyer acquires rights to the Goods and the Contract shall continue to apply between the Buyer and the Seller. If the Buyer sells the Goods to a Third Party, the Third Party does not acquire any rights against the Seller.

3.4 The Buyer is obliged to properly inspect and inspect the Goods upon receiving. In the event that the Buyer notices damage to the Goods or other discrepancies with the Order, the Buyer is obliged to notify the Seller without undue delay in the following manner for claiming damage to the Goods (Complaint).


4.1 Purchase prices of the Goods stated on the Site are valid at the moment of Ordering the Goods / conclusion of the Contract. The Seller reserves the right to change prices prior to the conclusion of the Contract (in the case of a printing error, the Goods are sold for the correct price, if it was an obvious error, and in the case of no obvious error, but demonstrable printing error the Contract is not to be concluded) in the event of a change in the exchange rates, a significant increase in inflation, or a significant change in the delivery conditions of manufacturers and other Suppliers of Goods, at any time prior to the conclusion of the Contract - the final confirmation of the Order.

4.2 The purchase price is considered to be paid with respect to the choice of payment method only by crediting the entire purchase price for the Goods to Seller's account or by paying in cash the shipping company in the case of cash on delivery.

4.3 The purchase price stated on the Site within the Order and the Concluded Contract is the final price for the purchase of Goods, including the price for delivery, including all taxes, fees, etc., unless explicitly stated otherwise on the Site under the Order/Contract.

4.4 The Seller is not obliged, but entitled, to deliver to the Buyer an Invoice or other document relating to the price (and its payment). The Order /Contract is a proof of the amount of the price and the obligations to pay it agreed between the Seller and the Buyer.

4.5 The Buyer is obliged to pay the purchase price in the manner chosen by the Buyer, including the price for the method of delivery of the Goods chosen by him.


5.1 Unless agreed otherwise, the Supplier undertakes to deliver the Goods no later than 7 working days from the email confirmation of the Order to the Buyer.

5.2 Upon delivery by courier, the Buyer is obliged to check the shipment for possible damage. On delivery by courier, the Buyer must write a complaint report on the site of damaged/ripped package. If the shipment is damaged and after checking the content of the shipment it is found that the content of the shipment does not correspond to the content of the Invoice/Order or its contents are damaged, the Buyer is obliged to record this fact in the presence of the courier. In case of failure to fill in the damage registration, additional claims will not be accepted. The Buyer is obliged to keep the packaging material of the shipment until the investigation of the causes of the damage has been completed.

5.3 The Buyer is obliged to unpack the Goods immediately after delivery of the shipment and to find out whether it is not mechanically damaged and whether the contents of the package correspond to the Invoiced Goods. If the contents of the shipment do not correspond to the Invoiced Goods, or if the Goods are mechanically damaged (but without any signs of damage to the shipment itself, as referred to in paragraph 5.2.), The Buyer shall immediately notify the Seller. The Buyer is obliged to keep the packaging material of the shipment until the investigation of the causes of the damage has been completed.

5.4 The Buyer will receive an Invoice for each shipment by e-mail or directly with the Goods. Where a warranty certificate is required, it is delivered in the packaging.

5.5 The Buyer shall be informed of the dispatching of the Goods one working day before delivery. The Buyer is obliged to ensure a smooth takeover of the Goods, in particular by being available on the day of scheduled delivery at the provided telephone number for the delivery or present at the delivery address. If this obligation cannot be fulfilled, he shall inform the Supplier, agree on a substitute delivery date or appoint a substitute who shall fulfil the obligation to take over the Goods as the original consignee of the consignment.

5.6. The Buyer acquires ownership of the Goods only after full payment of the purchase price for the Goods.


6.1 The Buyer is obliged to pay the price for the Goods, i.e. The purchase price, the price for the delivery of the Goods, or the price for the method of payment chosen by him, or other agreed prices in one of the ways allowed by the Seller, i.e. called:

  • cash on delivery - i.e. in cash upon receipt of the consignment,
  • online payment through the Seller's payment system.


7.1 The Buyer is entitled to withdraw from the purchase Contract within 14 calendar days from the receipt of Goods under these General Terms and Conditions without giving a reason in accordance with the provisions of Art. § 7 par. 1 of Act no. 102/2014 Coll. on the protection of Buyers in the sale of Goods under a distance Contract, as amende

7.2 Withdrawal from the Contract must be made by the Buyer in writing to the Seller by the means of a form that can be downloaded here or by means of an electronic form available on the e-shop in the 'Warranty and Claims' section. Withdrawal from the Contract must include the Buyer identification, Order number and date, the exact specification of the Goods, and we recommend that you include your bank account number to speed up the processing of your application. At the same time as withdrawal from the Contract of sale is obliged to deliver the Goods to the Seller complete with accessories, including documentation, instructions and warranty, by sending or bringing to the address of the Seller. The Seller does not take delivery of cash on delivery.

7.3 The Buyer may withdraw from the Contract for the supply of Goods even before the withdrawal period begins. The withdrawal period is kept if the Buyer sends a notice of execution of the right of withdrawal before the withdrawal period expires.

7.4 Withdrawal from the Contract by the Buyer terminates the Contract from the beginning. The Seller is obliged to take back the Goods and return the payment to the Buyer without undue delay, at the latest within 14 days from the date of withdrawal from the Contract all the payments demonstrably paid by the Buyer in connection with the conclusion of the Contract. However, the Seller is not obliged to pay the Buyer additional costs if the Buyer has chosen a different delivery method than the cheapest standard delivery method offered by the Seller. The payment will be made in the same manner as the Buyer used to pay to the Seller, unless the Buyer has specified any other form of payment in the withdrawal form, without charging any additional fees.

7.5 If the Buyer withdraws from the contract within the meaning of point 7.2. of these General Terms and Conditions and delivers to the Seller the goods that are used, damaged or incomplete, or the value of the goods is reduced due to the treatment of the goods beyond the treatment necessary to determine the properties and functionality of the goods, the Seller has the right in accordance with § 10, par. 4 of Act no. 102/2014 Z.z. as amended, to claim for damages equal to the value of the repair of the Goods and the restoration of the Goods to their original condition.

7.6 The Buyer shall bear the direct costs of returning the Goods to Seller upon withdrawal. The Buyer also bears and also direct costs of returning the Goods, which due to their nature cannot be returned by post. The direct cost of returning the Goods cannot reasonably be calculated in advance. According to the available information, the estimated cost is between EUR 2 and EUR 20.

7.7 The Buyer shall not be entitled to withdraw from the Contract for:

  • The sale of Goods enclosed in a protective packaging which is not appropriate to return for health or hygiene reasons and whose protective packaging has been broken after delivery
  • The sale of Goods made to the specific requirements of the Buyer, tailor-made Goods or Goods intended specifically for one Buyer.

7.8 When providing electronic content other than on a tangible medium, the Buyer acknowledges and agrees that from the moment of sending the electronic content to the email or SMS message to the telephone contact stated in the Order, he loses the right to withdraw from the Contract and content before the end of this period.

7.9 By sending an Order to the Seller, the Buyer confirms that the Seller has fulfilled its information obligations in accordance with the provisions of Art. § 3 par. 1 of Act no. 102/2014 Coll. on the protection of Buyers in respect of the sale of Goods under a distance Contract.

7.10 The Buyer acknowledges that if gifts are provided with the Goods, the donation agreement between the Seller and the Buyer is concluded on the condition that if the right of withdrawal is executed, the donation Contract ceases to be effective and the Buyer is obliged to return it together with the provided gifts. Goods delivered in a symbolic value are also considered a gift if their delivery to the Buyer is presented as a gift to the Goods, which the Buyer returns within 14 days without giving a reason. In case these gifts are not returned together with the returned Goods, they will be considered as unjust enrichment of the Buyer.


8.1 The Warranty Period for new Goods is 24 months in accordance with § 620 of the Civil Code.

8.2 The Warranty Period for used Goods is 12 months in accordance with § 620 of the Civil Code.

In addition to the Statutory Warranty, we also guarantee a Contractual Warranty in the range of 1 to 24 months, which is stated separately for each Goods sold. During the term of the Contractual warranty, the Buyer has the same rights when making a claim as when claiming a new product. If used Goods are claimed during the term of the Contractual warranty, the complaint is dealt preferentially and if the complaint is acknowledged by the service centre, we offer the Buyer the replacement of the device for a functional piece of the same quality

8.4 The procedure for submitting a complaint can be requested and communicated by email to


The Buyer has the right to exchange the purchased Goods for the same product in another size free of charge, if the product has not been unpacked. That is, the Goods have not been used and the packaging and individual compensators such as eg. labels, sheets, and protective film or tapes.


10.1 Ralpu, Ltd. how the operator processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46 / EC (General Data Protection Regulation); in accordance with Act no. 18/2018 Coll. on the protection of personal data and on amendments to certain acts. For information about personal data protection, please refer to the section Processing personal data available on the website:

10.2 In the case of provision of services by the Seller, these are services addressed to persons who have reached the age of 16 years. Pursuant to the General Data Protection Regulation, the Buyer shall provide Seller with personal data for the purpose of creating a valid Order, concluding a purchase Contract with the Seller, fulfilling and additionally confirming the terms of the purchase Contract, processing an electronic Order. The Seller shall provide Buyer’s data with the following recipients: courier, court, law enforcement, Slovak Trade Inspection, Trade Licensing Office, Expert Institute and expert and other entities to whom the operator provides personal data ex lege, hosting company providing data external storage. The Seller shall treat the Buyer's personal data in accordance with the provisions of the Regulation. The Buyer is obliged to provide his/her personal data correctly and truthfully and without undue delay inform the Seller about their change. If the Buyer does not provide the Seller with personal data, it is not possible to enter into a Contractual relationship. Personal data will be processed and archived by the Seller in accordance with special regulations for 10 years from the date of termination of the Contractual relationship (10 years following the year to which they relate). The Buyer whose personal data are processed by the Seller has the right to require the Seller to have access to personal data concerning him, as well as the right to rectify, delete or restrict the processing of such data. The Buyer has the right to transfer this data if technically possible. If the Buyer's requests as a data subject are manifestly unfounded or disproportionate, in particular because of their recurring nature, the Seller may charge a reasonable fee taking into account the administrative costs of providing the information or refuse to act upon the request. If the Buyer considers that the processing of personal data concerning him is contrary to the General Data Protection Regulation, he has the right to lodge a complaint with the supervisory authority, which is understood by the Office for Personal Data Protection of the Slovak Republic, Hranicna 12, 820 07 Bratislava. In case of privacy issues and queries, the Buyer may address the Seller to the responsible person via the email address /p>


11.1 The Buyer - Buyer - has the right to contact the Seller for redress (by email at if he is not satisfied with the way the Seller settled his claim or if he considers that the Seller has violated his rights. If the Seller refuses to respond to this request or fails to respond within 30 days of its dispatch, the Buyer has the right to file an alternative dispute resolution entity (ADR entity) pursuant to Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Acts (hereinafter “ADR Act”). ADR entities are bodies and authorised legal entities pursuant to Section 3 of the ADR Act. The proposal may be submitted by the Buyer in the manner specified pursuant to Article 12 of the ADR Act. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic

11.2 The Buyer may also file a complaint through the RSO Alternative Dispute Resolution Platform, available online at

11.3 Alternative dispute resolution may only be used by the Buyer - Buyer - natural person who, when concluding and performing the Buyer Contract, does not act within the scope of his business, employment or profession. Alternative dispute resolution concerns only the dispute between the Buyer and the Seller arising out of or relating to the Buyer Contract. Alternative dispute resolution only applies to distance Contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the Buyer to pay a fee for initiating an ADR up to a maximum of EUR 5 with VAT


12.1 These GTCs are valid as stated on the Seller's Website on the day of the Order confirmation, unless otherwise agreed in writing between the participants. If the Order is sent after the day on which the GTCs was changed, the GTCs are valid as they are in their actual form.

12.2 If, for any reason (mistake, etc.), the provisions of these Terms and Conditions deviate from the legal provisions for the protection of Buyers - consumers, they shall not be taken into account. This also applies if the Buyer waives the rights granted by law.

12.3 The Seller is entitled to change these GTC in its sole discretion; the GTCs will always contain the GTCs in its current wording.

General business conditions valid from 23.1.2019